Rising costs and in-house overheads can be a headache, but with your own Moneypenny PA using our AI technology to work exactly as if based in your business, we look after calls confidently and knowledgeably - saving you time, hassle and money.
100% UK-based. Trusted by 10,000s of businesses.
Our rigorous recruitment & training process ensures our people all know how to deliver an outstanding Call Handling Service. So we can ensure this happens on every call, our PAs sit in teams of five, meaning someone else familiar with your business is always on hand if your PA is already on the phone to one of your customers.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
Unlike other call handling providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Need your PA to qualify leads, book appointments or take payments? No problem. What’s more, unlike a traditional receptionist, we’re able to transfer calls to you in-office or at home e.g. via Microsoft Teams; send messages via email or text (you choose) and even tie your marketing activity to every new enquiry.
You can hear exactly how our Moneypenny’s receptionists handle different types of calls by listening to these example audio clips. They are real caller conversations with names & information anonymised for data protection purposes.
What sets our Call Handling Service apart is the powerful layer of AI working behind the scenes. Proprietary AI tools like KnowledgeBase surface key information instantly, while MessageMaker drafts summaries in real time, so your PA can focus on delivering personality and warmth.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI Receptionist can even act like an IVR, triaging calls before we handle them
What is a Call Handling Service?
A Call Handling Service is an outsourced provider who will answer calls on behalf of your business. They are highly trained to handle incoming enquiries, transfer calls to your team, or take messages when you're unavailable, providing the appearance of an in-house receptionist without the need for dedicated staff.
How does AI superpower Moneypenny's Call Handling Service?
Are your receptionists UK-based and available 24/7?
How does Moneypenny know who the call is for?
Do all my business calls have to be answered by Moneypenny?
What happens out of hours?
How will my Moneypenny PA deal with members of my team if they're working remotely?
What happens if my Moneypenny PA is on the phone when one of my calls comes in?
How much does a Call Handling Service cost?
Will I be tied into an ongoing contract?
Can I integrate your Call Handling Service with other systems I use?
How secure and confidential is my callers' information (GDPR compliance)?
A Call Handling Service is an outsourced provider who will answer calls on behalf of your business. They are highly trained to handle incoming enquiries, transfer calls to your team, or take messages when you're unavailable, providing the appearance of an in-house receptionist without the need for dedicated staff.
